Returns & Cancellations

At Dabes PC, we strive to ensure complete satisfaction with every purchase. This Returns & Cancellations Policy outlines your rights and our procedures regarding returns, refunds, and order cancellations. By shopping with us, you agree to comply with this policy.

Order Cancellations
You may cancel an order before it has been processed or shipped. To request a cancellation, contact our customer support team immediately at [email address]. Once the order has been processed, assembled, or shipped, it cannot be canceled. We reserve the right to decline a cancellation request if the order has already entered fulfillment.

Returns
We accept returns for defective or damaged products, or if the item received is significantly different from what was ordered. To initiate a return:

  1. Contact our support team within 14 days of receiving your order.

  2. Provide your order number, product details, and a brief description of the issue.

  3. Follow the instructions provided to safely return the item.

Return Conditions

  • Products must be returned in their original packaging with all included accessories, manuals, and documentation.

  • Items that have been used, modified, or damaged due to improper handling may not be eligible for return.

  • Shipping costs for returns may be the responsibility of the customer unless the return is due to a defect or error on our part.

Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 7–10 business days to the original payment method. Please note that processing times may vary depending on your bank or payment provider.

Exchanges
If you wish to exchange a product for a different model or configuration, please contact our support team. Exchanges are subject to product availability and may require additional payment or adjustments.

Damaged or Defective Items
If your item arrives damaged or defective, please report it immediately. Provide photos of the damage and your order number. We will arrange a replacement or refund at no extra cost to you.

Non-Returnable Items
Custom-built PCs, software, and digital products may not be eligible for return unless defective or damaged. Please review the product description carefully before placing your order.

Contact Us
For any questions or assistance regarding returns or cancellations, contact us at [email address] or through our support page. Our team is dedicated to resolving your concerns quickly and efficiently.

Final Note
Your satisfaction is our top priority. By adhering to this Returns & Cancellations Policy, we aim to provide a smooth, transparent, and hassle-free shopping experience.